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Terms and Privacy Policy


We, at Drpathlife, are careful in protecting our customer's personal information. To ensure transparency in our data protection, our privacy policy explains the process of data collection, usage and disclosure. All personal information collected will be used only as described in this privacy policy.

All the terms and phrases used in the Agreement will be per definitions established in this privacy policy, unless the context clearly indicates otherwise. E.g. "Data" describes any information (including Personal Information) provided to Drpathlife by a customer and service provider (Pathology Lab); and "Personal Information" refers to information about an identifiable customer, such as name, email address etc.


1. Customer Registration

During registration, each customer provides specific data including a log in ID, a password, and an email address. These details will be stored in our database to identify the customer during their next visit. For online payments, a customer may also provide necessary personal and billing information.

To combat online fraud, Drpathlife may also record the IP address of a customer while recording data. We automatically receive and record information on server logs from a customer's browser, including an IP address, Drpathlife cookie information, and the page requested. Each customer should be aware that other web sites visited before or after entering our page may record their personal information as well and we have no control over such web sites.


1. Call, Messages and Updates

We may call, send informative messages and email updates to a customer on their contact number/email accounts for our services. This may happen multiple times to facilitate the delivery of service and even after the service is delivered. We may also send promotional messages for new or existing services to our customers. Customers can choose to opt out of promotional messages by letting us know.

2. Cookies

We can use a customer's personal information to improve the user experience on our web site. We may use cookies to save the IDs and session validators on a customer's browsers and hard drives to provide a tailored web site. Recording IP addresses will help us diagnose problems and manage the web site.

3. Targeted Content

Drpathlife may display targeted adverts and other relevant information based on the customer's data while they are logged in. However, we never share any personal information with any advertiser, unless specifically asked by a customer in the consent pop up box on the advert. Advertisers receive a record of the total number of impressions and clicks for each advert. When a customer clicks on an advert, we only send a referring URL to the advertiser's site identifying that a customer is visiting from the web site. Once a customer is on the advertiser's site however, the advertiser may collect personal information based on their terms and conditions.


1. No Selling

Drpathlife does not sell, share, or distribute customer's personal information. All personal information disclosure will be only based on as agreed in this privacy policy.

2. Marketing Purposes

Drpathlife may disclose average statistics (information about the customer population in general terms) about the data to advertisers or business partners for marketing purposes.

Drpathlife is not responsible for, nor gives any warranties for the privacy and security practices of third party or any other linked web sites.

3. Third Party Supplier/ Agents/ Affiliates

Drpathlife may provide customer's data to a third party supplier/ agent/ affiliate to secure specific services to a customer (such as hosting, support services, shipping, or payment processing). The data disclosed will only be to the extent to enable the supplier to provide the specific services requested.

We can also disclose data to designated third parties to resolve or investigate abuse complaints. Data can be released to assist in attempting to block an abusive customer or complain to their Internet Service Provider.

Drpathlife is not responsible for, nor gives any warranties for the privacy and security practices of third party or any other linked web sites.

4. Law Enforcement

Drpathlife may disclose data if required by the law (e.g. by a subpoena or any other judicial or administrative order) to protect the safety of any individual or the general public, to prevent violation of the agreement as well as the rights of Drpathlife or any third party.

5. Change of Ownership

In case of a change of ownership (merger/ acquisition/ sale etc.), Drpathlife may reallocate the rights to data to the new owner. Drpathlife will send a prior notification to each Customer of the changes and the customer may choose to modify/ delete their personal data as they see fit.

6. Employees

Drpathlife will disclose data to its employees as and when they require to do their jobs.


Drpathlife applies advanced security measures to protect the customer data repository. No data is released or shared without the customer's consent. The website uses a secure server environment with a robust firewall and other advanced security measures to prevent interference or access from intruders.

In addition, it is the responsibility of the customer to maintain the confidentiality of their log in details to prevent any unauthorised access to their data.

1. Updating or Removing Data

A customer can update the data submitted to Drpathlife by logging into their account and updating information, including deactivating their accounts if needed from the live database. However, data may still be stored on the backup files and archives.

2. Unauthorised Use

Any unauthorised use of Drpathlife information system is a violation of the agreement and certain laws, including the section 86 of the ECT Act. Such violations will be subject to civil and criminal penalties. In addition, to avoid any unauthorised use, we can intercept, block, filter, delete, and disclose any communication over our information system.

In case of any further questions or concerns regarding our security and privacy policy, please contact us on the details given on our website.


Drpathlife has a set of terms and conditions governing service delivery and payment processing which will be followed for all services and deliveries. Any conflicting case will be promptly denied unless we make a situational agreement with a customer under special circumstances. All customers will agree to our terms and conditions before making a service request.

1. Prices/Terms and Conditions of Payment:

The service package charges specified on the website does not include the transaction or any additional charges the bank or payment portal applies and the customer shall pay the full price including these applied charges. In case of payment defaults (payment deadlines not met, online transaction denied, any other payment default), Drpathlife will automatically cancel the service request, with a notification sent to the customer.

In the case of custom-made packages, we reserve the right to increase the price by a reasonable amount and to deviate to a reasonable extent from the agreed quantity.

2. Delivery Dates:

Drpathlife will strive to adhere to the stipulated delivery time by the service provider. However, these dates may not be binding, unless agreed otherwise, as the service provider may get delayed due to the hazards and peculiar features of lab testing. Our contractual obligations are subject to the concerned labs delivering the correct report to us on time.

3. Passing of Risk:

The lab providing the services will bear all risk of accidental loss, destruction or deterioration.

4. Errors in Report:

Any errors in the report, in-spite of great care taken, should be reported immediately on our website or helpline numbers with the service ID, no later than 7 days after receipt of the report, and hidden errors must be notified without delay after their discovery, otherwise the reports shall be deemed accepted and no compensatory follow ups or services will be provided.

For loss or damage caused by delay due to ordinary negligence, we shall be liable for up to only 5% of the booking price agreed with us.

5. Applicable Laws and Judicial Forum:

Substantive laws of Republic of India shall apply to all legal relationships and transactions established by this purchase agreement.

The judicial forum for both parties, including for bill of contract matters, is our principal place of business (registered office). If we become the plaintiff in litigation, then we are also entitled to bring an action in the jurisdiction of the customer's principal place of business (registered office).


1. Drpathlife provides all rights to a client to cancel the order any time before the services start with a full refund initiated. A service is deemed to start as soon as the sample collector leaves for sample collection to the respective client chosen address. A service request will not be deemed cancelled once the service has started.

2. In case of delay in services from the service provider, customer can ask for full refund.

3. In case a client is not happy with our services (before sending the sample to the lab), they can inform the same by calling or sending an email to our customer support address provided at our website with "order ID" mentioned in the subject line. In such cases, sample will not be processed and full refund will be initiated.

4. In case of any issue with the reports, client can inform the same within 1 day of reports publication. In such cases we can ask the respective service provider to repeat the test on the sample collected from the client.

5. Any issues raised after 48 hours of reports publication will not be entertained since the samples collected will not be viable and would require fresh sample collection. This would be treated as new order and would be chargeable at normal rates.

Refunds would be processed within 7-10 business days of a cancellation.

General terms and conditions for coupons

Drpathlife issues coupons and discounts to its users to reward them for their relationship with Drpathlife. Below are the terms and conditions of using the coupons. Drpathlife reserves the right to change/update these terms and conditions anytime. To make the best use of the coupons, please go through the following terms and conditions applicable on all coupon codes

1. To avail benefits of coupons it has to be applied at the time of checkout. Not applying relevant coupons will not entitle the order for discount.

2. Coupon Codes comes with validity and have to be used within the same time frame. Unused coupons will be expired after their validity ends.

3. Coupons are single use only and are user bound unless otherwise specified. You can not transfer your unused coupons to any other user.

4. Multiple coupons can not be clubbed together. Only one coupon can be redeemed at a time.

5. Hard copy charges and sample collection charges if applicable will be applied on the net amount payable upon application of the coupon code unless otherwise mentioned.

7. These are app only coupons and can be redeemed on Drpathlife 's mobile app only and not through any other channel.

8. Drpathlife reserves the right to change the terms and conditions of any coupon code any time without prior intimation.

9. Coupons are user specific and are non-transferable.

First order coupons terms and conditions

Drpathlife issues booking coupons on first order of each user. Users can use these coupons to save on their future orders on Drpathlife. Below are the terms and conditions for these coupons:

1. Only the first order on Drpathlife is entitled for first order coupons per user.

2. Currently users will get coupons equivalent to 10% of their first order value.

3. Coupon equivalent to the 10% of the first order value will be issued in the form of coupon codes of various denominations cumulatively amounting to 10% of order value. For e.g. if the order value is Rs.1078 then the customer will get 3 coupons, 2 of Rs.50 each and one coupon of Rs.8 taking the total to Rs.108 worth of coupons.

4. Coupons will be credited to your Drpathlife account once your reports for the tests in the first order are uploaded. In case of partial sample collection coupons will be issued for only the amount for which sample was collected, remainder coupons will be issued as and when the sample collection happens. For partly cancelled orders only the proportionate worth of coupons will be issued and not the whole order value.

5. To redeem these coupons minimum cart value should be Rs.500.

6. All the general coupons terms and conditions mentioned above are applicable on first order coupons.

7. This offer is also applicable to users who have placed orders with Drpathlife in the past but have not received the first order coupons. These user will receive first order coupon on their next order with Drpathlife.

8. These are app only coupons and can be redeemed on Drpathlife 's mobile app only and not through any other channel.

9. These coupons are non transferable and comes with validity after which unused coupons will be expired.

10. Drpathlife reserves the right to change or withdraw this offer at their own discretion without any prior intimation.

11. Coupons are user specific and are non-transferable.

Signup coupons terms and condition

Drpathlife is currently issuing signup coupons to every new user who downloads the app and signup. Users can use these coupons to save on their future orders on Drpathlife. Below are the terms and conditions for these coupons:

1. Signup coupons will be issued only once per user irrespective of the number of time user downloads the app through single or multiple app stores.

2. Not applicable on signup through web or for orders placed through phone channel.

3. Currently users will get signup coupons worth Rs.200 however this may change at Drpathlife discretion without prior intimation.

4. Coupon will be issued in the form of codes of various denominations cumulatively amounting to Rs.200.

5. To redeem these coupons minimum cart value should be Rs.500.

6. All the general coupons terms and conditions mentioned above are applicable on first order coupons.

7. Drpathlife reserves the rights to change these conditions or withdraw the offer without any prior intimation.

8. Coupons are user specific and are non-transferable.

Terms and conditions for Subscription:

1. Your subscription entitles you to avail specific test or package for which subscription has been bought and is not interchangeable for any other test or package. Other tests can be added and will be separately charged.

2. Subscription is linked to customer's account and they can use the subscription to book those tests or package for themselves or for friends and family members. Subscription is not transferable to other customer accounts.

3. Subscription cannot be cancelled. Individual tests/package under the subscription can be rescheduled but cannot be cancelled.

4. Additional tests requested at the time of sample collection should be paid for separately.

5. In case a package or test is discontinued Drpathlife will offer substitute test of equivalent or greater value to the customer. If customers are not satisfied with the substitute offered they will be offered refund on pro rata basis.

6. Coupons are not applicable on subscription orders.

7. Subscription bought is for a defined period and will expire at the end of the period. Unused portion of the subscription will stand cancelled at the end of the subscription.

8. Subscription start date is the date on which subscription was bought and end date is dependent on the tenure for which subscription is bought. All the bookings should be made between the start and end dates.

9. Drpathlife will make necessary efforts in the form of email and SMS communication to remind customer's of their upcoming tests under the subscription, however booking has to be made by the customer to avail the services under subscription.

Drpathlife Refer A Friend Program Terms & Conditions.

As a Refer A Friend member (a "Referrer"), you are subject to Drpathlife 's Terms of Use and Privacy Policy as well as the following additional Terms & Conditions for Drpathlife 's Refer A Friend Program:

Qualified Referral. A Qualified Referral is defined as a per who download our app. As soon as you download our App, a unique code will be generated. You are limited to one Qualified Referral Code and you can share this with your friends through the application (there is no limit with the number of people you share).

Referred Customer. The Referred Customer and the Referrer cannot be the same person (for example, by using a different email address). The Referred Customer has to be a new customer who has never purchased from Drpathlife 's App before. He/She has to download the app by using the link shared by the referral.

Referral Rewards. For you to earn referral rewards as a Referrer, the Referred Customer must complete an order greater than or equal to Rs.500 in total value, minus all fees including taxes, discounts, shipping, returns, chargebacks, fraudulent payments, and/or other third-party fees. The referral reward will be Rs.100 per purchase made on our App. This amount will be automatically credited to your account once the Referred customer receives the report. You can redeem the points on your next order placed by our App.

Eligibility. Eligibility is limited to individuals only. Drpathlife 's Refer A Friend Program cannot be used by businesses for affiliate lead generation as determined in Drpathlife 's sole discretion. (Corporations are not people, my friend!) No Spam. You must comply with all up-to-date "SPAM" laws. For example, emails must be created and distributed in a personal manner, and bulk email distribution is strongly discouraged. Any distribution of your referral link that could constitute unsolicited commercial email or "spam" under any applicable law or regulation is expressly prohibited and will be grounds for immediate termination of your account and exclusion from Drpathlife 's Refer A Friend Program. Right to Close Accounts. Drpathlife reserves the right to close the account(s) of any Referrer and/or Referred Customer and to request proper payment if the Referrer and/or Referred Customer attempts to use the Drpathlife Refer A Friend Program in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation.

Right to Cancel Program or Change Terms. Drpathlife reserves the right to cancel our Refer A Friend Program or to change these Terms & Conditions at any time in its sole discretion.

Any unclaimed referral rewards will be forfeited at that time.

Each reward point expires 120 days after it is issued.

The reward is not cash and cannot be exchanged for cash.

Once a Qualified Referred Friend receives a referral link and registers they have 30 days to avail of their reward.

This Offer cannot be used in conjunction with any other offer.

By using the Refer a Friend Program, participants agree to the processing of their personal information with Drpathlife



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